Printer Does Not Print

1. Check 1 Make sure printer is turned on.

   If not, make sure the printer is securely plugged in and press ON button to turn on.

2. Check 2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer with a network connection, make sure the printer is correctly set up for network use.

   • Cannot Find Printer on Network (Windows/macOS)

   Note

   • Wi-Fi Connection Assistant allows you to diagnose and repair the network status.

     Select the link below to download Wi-Fi Connection Assistant and install it.

     • Checking Printer Connection Status Using Wi-Fi Connection Assistant

     Refer to below in regard to starting up Wi-Fi Connection Assistant.

     • For Windows:

       • Starting Up Wi-Fi Connection Assistant

     • For macOS:

       • Starting Up Wi-Fi Connection Assistant

3. Check 3 Make sure paper settings match information set for top feed or manual feed tray.

   If the paper settings do not match the information set for the top feed or manual feed tray, an error message appears on the operation panel. Follow the instructions on the operation panel to solve the problem.

   Note

   • You can select whether the message which prevents misprinting is displayed.

     • To change the message view setting when printing using the printer's operation panel:

       • Paper-related settings

     • To change the message view setting when printing using the Printer Driver:

       • Changing the Printer Operation Mode (Windows)
       • Changing the Printer Operation Mode (macOS)

4. Check 4 If printing from a computer, delete unnecessary print jobs.

   • For Windows:

     • Deleting the Undesired Print Job

   • For macOS:

     • Deleting the Undesired Print Job

5. Check 5 Is feed slot cover closed?

   If the feed slot cover is opened, close it slowly and press the OK button.

6. Check 6 Is manual feed tray in paper feed position?

   If the manual feed tray is in the paper jam clearing position, return the tray to the paper feed position and press the OK button on the printer.

7. Check 7 Is tank cover closed?

   If the tank cover is opened when printing, close it.

8. Check 8 Are media type and paper size specified properly in the printer driver?

   When the media type is specified to Photo Paper Pro Premium Matte, Premium Fine Art Smooth, Premium Fine Art Rough, or Matte Photo Paper in the printer driver, specify a paper size from the following size that has wide margins.

   • A4 (Margin 25)

   • Letter (Margin 25)/US Letter (Margin 25)

   • A3 (Margin 25)

   • A3+ (Margin 25)

   • A2 (Margin 25)

   • 17"x22" (Margin 25)/C (Margin 25)

   Important

   • By canceling the safety margin regulation with the following method, you can print with normal paper size.

     • For Windows:

       Click Print Options on Page Setup sheet of the printer driver. Then select Cancel the safety margin regulation for paper size check box in the dialog that appears.

     • For macOS:

       Select Cancel Margin Regulation check box in Advanced Paper Settings in the Print dialog.

     If you print with normal paper size, conditions such as paper abrasion may cause paper stains or deterioration of print quality depending on the environment. We recommend that you print with a paper size that has wide margins.

9. Check 9 Are your printer's Printer Driver selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • If multiple printers are registered to your computer, set your printer as Let Windows manage my default printer so that it is selected by default.

       • Default Printer Keeps Changing (Windows)

   • For macOS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • If multiple printers are registered to your computer, select Set as Default Printer from System Settings > Printers & Scanners for a printer to make the one selected by default.

10. Check 10 Are you trying to print a large data file? (Windows)

    If you are trying to print a large data file, it takes a long time to start printing.

    If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

    For details, refer to Page Setup Tab Description.

    Important

    • Selecting On for Prevention of Print Data Loss may reduce print quality.
    • After printing is completed, select Off for Prevention of Print Data Loss.

11. Check 11 If printing from your computer, restart the computer.

    Restart the computer and try printing again.

    Important

    • For Windows:

      To restart your computer, choose Restart instead of Shut down.